國立中興大學企業管理學系 Department of Business Administration , National Chung Hsing University

2005

(SSCI)

Perceived Quality, Customer Satisfaction and Customer Loyalty: The Case of Lexus in Taiwan

Total Quality Management & Business Excellence

Yu, C. J., Wu, L., Chiao*, Y., & Tai, H.

2005-00-00

16

6

707~719

12

4

Corresponding Author