2015
Developing collective customer knowledge and service climate: The interaction between service-oriented high-performance work systems and service leadership
Journal of Applied Psychology 【SSCI，國科會推薦第一級學術期刊】
Jiang, Kaifeng, Chuang, Chih-Hsun*, & Chiao, Yu-Ching （The first two authors contribute equally）
100
4
1089-1106
